Frequently Asked Questions
Last updated: 11 August 2026
Thank you for using Sabiowl. This page collects the questions we are asked most often.
📖 Looking for how a particular screen works? Start with the User Guide. It walks through each screen step by step. If that does not answer your question, or if it is about billing, a problem you have hit, or your account, this page is the place.
Use Ctrl+F (⌘+F on Mac) to search, or pick a section from the contents. For anything not covered here, please write to us from Settings → Contact us in the app 🪶
Contents
🌱 Getting started
Q. What kind of app is Sabiowl?
It is a habit tracker with an RPG layer, built to make keeping a habit going enjoyable.
Completing your daily habits and tasks earns experience, coins and diamonds, which you can put into growing a character or into the gacha. Sabi, an owl and the app’s mascot, is there alongside you while you build the sense that keeping at something becomes a strength 🪶
Q. What is the difference between guest mode and a linked account?
| Mode | What it means |
|---|---|
| Guest | Every feature is available without signing in. Your data is tied to a temporary session on our servers, so you may not be able to carry it over if you delete and reinstall the app |
| Linked | Link a Google or Apple account and your data is tied to that account, so you can restore it on another device |
We recommend linking early if you want your data kept for the long term. You can link at any time from Settings → Link account.
Q. Where is my data stored?
Your data — habits, timeline, characters, gacha history and so on — is stored on this service’s backend servers (Singapore region).
One exception: the body of events imported from Google Calendar (title, date and time, notes) is stored only on your device and is never sent to our servers.
See the Privacy Policy for details.
💎 Diamonds and gacha
Q. How do I get diamonds?
There are several ways to earn them without paying:
- Completing a habit, to-do or timeline event (the first completion of the day earns diamonds)
- The daily login bonus
- Winning battles
- Earning achievements (each badge earns diamonds)
- Completing 21 days in a month, which grants a guaranteed SSR ticket (see the next question)
- Buying a diamond pack (iOS, v1.0.1 and later)
Q. Where can I read more about the gacha types and the 21-day ticket?
The three gacha types (daily, weekly, monthly) and how the guaranteed SSR ticket for 21 days in a month works are covered in User Guide → 🎰 Gacha.
🛒 Purchases
Q. What diamond packs are available, and at what price?
The three packs (¥120 / ¥600 / ¥1,200), what the bonus amounts are, and how to buy them are covered in User Guide → 💎 Buying diamonds.
For the full terms of sale, see Legal & Consumer Information.
Q. My diamonds have not arrived after buying
They usually arrive within seconds, though it can take a few minutes depending on your connection.
If several hours have passed and the diamonds still have not arrived, please write to us from Settings → Contact us in the app. We will look into it.
Q. Can I get a refund?
As a rule we do not issue refunds directly. Refund requests go to Apple, under the App Store refund policy: https://reportaproblem.apple.com/
Please also note that under Article 26, Paragraph 1, Item 5 of Japan’s Act on Specified Commercial Transactions, the cooling-off period does not apply to digital goods.
Q. How can I stop a child buying something by mistake?
Apple’s built-in controls cover this:
- Turn on Screen Time → Content & Privacy Restrictions → iTunes & App Store Purchases
- Use Ask to Buy in Family Sharing so a parent has to approve each purchase
If you are a minor, please get your guardian’s consent before making a purchase.
Q. Is there an Android version?
Sabiowl is currently released on iOS only. Android support — both for the app itself and for purchases — is planned for a future update 🪶
🔧 Troubleshooting
Q. I cannot sign in
Please try the following:
- Check your internet connection (try both Wi-Fi and mobile data)
- Close the app completely from the task switcher, then reopen it
- If your iOS version is old, update to the latest
- If none of that helps, write to us from the contact form
Q. I am not getting notifications
Turn notifications on at the OS level, under Settings → Sabiowl → Notifications, and also check Settings → Reminders inside the app.
Q. The app freezes
Please try the following:
- Close the app completely, then reopen it
- Restart the device itself
- Update the app if a newer version is available
- If it still happens, write to us from the contact form. It helps if you can tell us what you were doing, your device model and your OS version
Q. I linked the wrong account
Go to Settings → Link account, tap the account in question, and choose Unlink. Your data stays exactly as it is, and you can then link the right account 🪶
Q. I want to delete my account
You can do this at any time from Settings → Delete account. Deleted data cannot be restored, so please consider it carefully.
📩 Before you contact us
Q. How do I contact you?
Write to us from Settings → Contact us in the app. You can pick a category (bug report, feature request, account, other) and describe what happened.
You can attach screenshots as well — up to 5 images, 2 MB each. Sending a picture of the problem usually gets things moving faster.
Q. How long will a reply take?
Usually 2–3 business days, excluding weekends and public holidays in Japan. Some questions take longer, and we appreciate your patience.
Q. Do I need to give an email address to get a reply?
Yes — we need an email address to reply to you. We use the address you give us only to answer your enquiry. See the Privacy Policy for details.
Related documents
- 📖 User Guide — how each screen works, step by step
- 📝 Release Notes — what changed in each version
- 🪶 Privacy Policy — how we handle your personal and usage information
- 📜 Terms of Use — the conditions for using Sabiowl
- 🛒 Legal & Consumer Information — who provides the app, prices, delivery, and refunds
© 2026 Sabiowl. All rights reserved.
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